Complaints Procedure
We value your feedback and are committed to listening, learning, and improving.
We Value Open & Honest Communication
We see feedback and complaints as an opportunity to listen, learn and improve. If you ever have a concern, we encourage you to speak to us as early as possible so we can work together to resolve it quickly and fairly.
Our Commitment
All complaints are taken seriously, handled sensitively and treated with respect and confidentiality. Our aim is to always reach a positive outcome that supports your child’s well-being and maintains the trusting relationship we build with our families.
Who to go to?
First Instance
Please go to the Settings Manager.
This can be done in person, via telephone, or in writing via E-mail.
Escalation
If, after the complaint is handled, you are not satisfied with the outcome, please contact:
Still not satisfied?
If you are not satisfied with the outcomes and have already contacted Terri Dyer or Aysha McDonald – you can go directly to OFSTED.
What happens after a complaint is made?
Once we receive your complaint, we will acknowledge it promptly.
We will listen carefully to your concerns and look into the details fairly and thoroughly.
We will keep you updated throughout the process.
We will agree on any actions needed and share the outcome with you – where appropriate – as soon as possible.
We ensure that any learning is used to improve our service and the outcomes for children moving forwards.